I want to take a moment to let you know how pleased I am with your store, sales people and merchandise. A friend recommended I stop by. I have wider feet, narrow heels and incredibly high arches. Fitting me for tennis shoes has always a problem. From the moment I walked in, your staff was courteous and my salesman attentive. You could tell he knew what he was doing. I wish we still had this attention to detail and customer service as a staple in retail. Sadly so many local businesses have closed because they can’t compete with larger retailers and Amazon. But let me tell you, they can’t compete with what I just experienced. You now have another loyal and permanent customer and I will be sure to recommend you to friends and family alike. Thank you again.
José J. Cabrera
Betsy & staff - I want to take this opportunity to thank you for a wonderful race experience on Saturday! We had over 40 members from the Hunters Creek Running Club participating in both the 5k and 15k and everyone had a great time! Packet pick up was even a breeze because I emailed the names ahead of time and your crew had all 20+ packets ready for pick up with no mistakes! What a wonderful experience!! So thank you! Thank you! We truly appreciate all your efforts and hard work!
Melanie Kleckner Smith
I just purchased my second pair of running shoes from Track Shack and, I have to say, I doubt I'll ever go anywhere else for athletic footwear. The level of service and knowledge base of the staff is incomparable. During the first visit last Christmas, Kerrie showed me several different options that would work for me and my flat feet; she was extremely knowledgeable and took the time to explain why shoe structure/choice matters for certain impact-phenomena when running and I ended up leaving with a great pair of shoes! This most recent visit proved slightly more challenging, but Matt could not have been more patient, helpful, and stabilizing when I started to feel overwhelmed and frustrated that nothing fit quite the way he/I thought it should. (It was The Shoe-Bachelorette and I couldn't find 'The One'!) However, Matt maintained a superhuman level of grace and awesomeness, by which - grounded in experience and expertise - he eventually found the perfect suitor (shoe-tor? if you will... ????) and I fell in love, with my Brooks Adrenaline GTS 17s. Thank you all for being the gold standard of service excellence.
Carmin Carpenter
I want to throw this out there - I am a fanatic for good service....couple that with a place that is good at what they do and I am hooked! I wrote a note a little over a year ago when I "tripped" over the Track Shack - I travel to Orlando 3 or 4 times a year and I wanted to try out a new shoe (I am a size 14 and it is rare that a running store stocks my size in Louisville, KY where I live). I dropped in and had several choices in my size and left with a nice pair of New Balance. I have since become a fan of Altra shoes, wearing the Torin. I am training for a 50-miler and wanted to try out the Paradigm (more of a Hoka-esque shoe but with the zero drop and wide toe box I have come to love). I was not expecting to find my size this trip (having exhausted all the stores in my neck of the woods). I tried on 2 pairs of Hokas and 2 pairs of Altra Paradigms - in size 14! The service was fantastic, and what a luxury to actually come into a store and have what I want in my size!!!! Fantastic experience once again - wish you guys would open a satellite store in Louisville.
Bill H.
I bought some shoes that did not work for me. After wearing them for a week. They told me that I could exchange them for another pair or get store credit. That is above what most retail stores will do. This made me happy.
Tim Dettmann
Best place for running shoes, amazing helpful and knowledgeable staff.
Chris Joyce
Track Shack is the excellent place to go to for all of your Running needs! The knowledgeable and friendly staff can help you get fitted for the right running shoe ???? for your specific feet and gait. Fully stocked sneakers, apparel, running technology and nutrition. I LOVE Track Shack. This was where my running journey began. You can also participate in the many running events and training that they offer. They also support various organizations and charities in the community. I highly recommend Track Shack as your one stop shop for all of your Running necessities.
Alissia Isaacs Satchell
I absolutely love this store, from the large selection of shoes and apparel, to the friendly staff and additional services. My most recent trip here was great. The associate took her time to help me find the right pair of running shoes that felt comfortable. They are now my favorite running shoes!
Very grateful for what this store brings to our community and will shop here from now on! Thank you!!!
Kevin Hutchinson